Effective Date: August 2026

Raising a Complaint

Users can submit complaints regarding:

• Services
• Payments
• Campaigns
• Privacy concerns
• Safety issues
• Fraud concerns

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Complaint Information

Please provide:

• Name
• Contact details
• Account/campaign reference
• Complaint details
• Supporting evidence

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Review Process

TBI will:

1. Acknowledge the complaint
2. Review information
3. Investigate where required
4. Provide a resolution

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Escalation

If unresolved, the parties may proceed through good-faith negotiation or lawful dispute-resolution channels.